/ Direct Assistance

Everyday customer care

Reach our customer service desk for order updates, garment measurements, or parcel routing. Every message receives a thoughtful response within one to two business days.

Online Helpdesk

Submit an inquiry

Provide your name, direct contact email, and detailed message below. If your question concerns an existing order, include your order number in the text for expedited review.

Common Questions

Self-service guidance

Direct solutions to our most frequent customer inquiries regarding order changes, tracking activation, and return handling.

Order Modifications

Tracking Activation

Return Handling

Requests to adjust sizes or amend delivery addresses must be sent before processing begins. Once a parcel enters fulfillment, modifications cannot be guaranteed.

Tracking codes deploy via email as soon as parcels are dispatched. Carrier tracking numbers typically require up to twenty-four hours to display live transit scans.

Unworn and unwashed garments in original condition remain eligible for return within thirty days of delivery. Reach out with your order number for instructions.